Shipping and Delivery
We use a Royal Mail or a Courier service for all of our online orders, UK and abroad. The goods are dispatched asap after your order is placed.
The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
If something happens which is outside of our control and affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photo-card driving licence) on delivery of goods.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will, let you know, cancel your order and give you a refund.
If nobody is available to take delivery (Sign For) please contact us using the contact details at the firstname.lastname@example.org
UK DELIVERY OPTIONS
All UK customers have 2 delivery options – Standard Delivery and Special Next Day Delivery.
Standard Delivery UK – £3.85 for orders up to 2kg
This option costs £3.85 and is FREE for orders over £100.
All orders placed before 10 AM will be dispatched within 24/48 hours, and orders placed on Saturday or Sunday will be dispatched on Monday/Tuesday.
All UK Standard Delivery orders will be shipped using Royal Mail Signed for 2nd Class Delivery, as the default method of delivery.
Royal Mail will normally deliver your order within 24/48 hours.
First Class Delivery UK – £6.45 for orders up to 2kg
If you require your order dispatched using Royal Mail Signed for 1st Class Delivery, please choose the Special (Next Day) Delivery option.
DELIVERY OUTSIDE OF THE UK
We currently do not deliver outside the UK (to be announced)